KGiSL has a team of analysts, consultants and engineers and techno-functional professionals, with a strong commitment to deliver technical and operational support to its customers. Our resources act as an extension of the Customer's IT team to provide remote or on-site support and improve the effectiveness of the IT operations
KGiSL fully understands the necessity of extending full corporate support so as to ensure successful service delivery. It intends to:
- Ensure that the best and most appropriate resources are deployed to meet the requirements.
- Ensure that talent matching and constant technical updates are extended to the resources.
- Ensure that there exists a common agreement amongst all participants as to roles, responsibilities and principle of operation.
- Ensure proactive measures to encourage service delivery improvements.
- Ensure regular meetings and reporting both through informal and formal communication venues.
- Attend any issues that get escalated on priority basis.
- Ensure collaboration all around and provide attention to the details.